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Delivery Policy

Once you have placed an order, and your item is listed as in-stock, we will dispatch within 3 working days. We minimise the amount of paper we send with your order to reduce waste but should you need a copy of your order confirmation, please get in touch with us via email.

Orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day.

Personalised changing robes take between 7-10 working days before dispatching.

Delivery with An Post takes 2-3 working days in Ireland. Deliveries to the UK can take much longer as they are subject to UK Customs (thanks Brexit!)

Returns Policy 

If for whatever reason you are not satisfied with our product, we will accept return within 30 days of the delivery date. Returned items must be in original packaging, clean, undamaged, unused and in resalable condition (including original packaging). Returned items are subject to a €5 restocking fee.

To arrange the return of your order, please email us the completed return form below:

The Orca Board SUP comes with a 1 year warranty as standard.

Embroidered items cannot be returned, this does not affect your statutory rights.

Payment Policy

All payments are 100% secure and we never hold any credit / debit card details.
Card payments are processed by the global secure payment provider WIX.
If you would like further details, please contact us.

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