Once you have placed an order, and your item is listed as in-stock, we will dispatch on the next working day. As soon as the courier picks up the package, we will send the tracking information.
Orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day.
Personalised robes take between 5-7 days before dispatching.
Deliveries have been impacted by COVID-19 but we'll keep you updated every step of the way.
If for whatever reason you are not satisfied with our product, we will accept return no questions asked within 60 days of the purchase date. Returned items must be in original packaging, clean, undamaged, unused and in resalable condition (including original packaging).
To arrange the return of your order, please contact us via email or phone before sending the goods back to us.
The Orca Board comes with a 1 year warranty as standard.
Embroidered items cannot be returned, this does not affect your statutory rights.